Refund and Returns Policy

 

Overview, Refund and Returns Policy

 

At Furniture Land, we strive to ensure utmost customer satisfaction with every purchase. If you are not completely satisfied with your purchase, we offer a hassle-free return policy to make your shopping experience worry-free. Please review the following guidelines carefully:

Eligibility for Returns:

 

• • Items must be returned within 7 days of the delivery date.

• • The item must be unused, unassembled, and in its original packaging with all tags attached.

Non-Returnable Items:

 

• • Customized or personalized items.

• • Mattresses that have been opened or used for hygiene reasons.

Return Procedure:

 

• • Contact our Customer Service team at +254113788713 or email us at sales@furnitureland.co.ke to initiate the return process. Please provide your order number and reason for return.

• • Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed with the return.

 

Return Shipping:

 

• • Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

• • We recommend using a trackable shipping service and insuring the package for the full value of the merchandise.

Refund Process:

 

• • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• • If approved, refunds will be issued to the original method of payment within 7-10 business days.

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Exchanges:

 

• • If you wish to exchange your item for a different size, color, or style, please contact our Customer Service team to arrange for an exchange.

• • Exchanges are subject to product availability.

Damaged or Defective Items:

 

• • In the rare event that you receive a damaged, defective, or incorrect item, please contact us immediately for assistance.

• • We will arrange for a replacement or refund as soon as possible at no extra cost to you.

Location:

 

• • Visit us at Libra House, opposite Sameer Business Park, along Mombasa Road, for in-store returns or assistance.

• • Please feel free to reach out to our Customer Service team if you have any questions or concerns regarding our return policy. We are committed to ensuring your satisfaction with every purchase at Furniture Land.

• • Thank you for choosing Furniture Land for your furniture needs!